Tim Stover
I am responding to the message forum thread on behalf of the local reunion planning team regarding the status of DVDs of our class reunion event. I begin with an apology for the delay in the distribution of the DVDs to those of you who ordered them. We did not have a formal contractual relationship with Richard Raines, owner of Raines Video Productions. On the recommendation of the CHS Class of 1968 who utilized his services for their 50th reunion in August of 2018, we made his service available to our class members. We did provide a list of addresses from our database with the understanding that he would only contact, directly, those whom he met at the reunion and who confirmed their willingness to receive a letter and order form for the dvd from him. To my knowledge, he did not violate that promise. I also sent an email to the whole class (through this website) notifying them of this opportunity so classmates who did not attend the reunion could access the dvd.
My last direct communication with Richard was an email I received from him on September 4th following the reunion. In that email he indicated that he was in final production on our class dvd and that he anticipated shipping them the following week. It is clear that did not happen. Subsequent emails and phone calls to Richard in this matter have not been returned.
Reviews from Yelp and Better Business Bureau (Portland, OR) are mixed. It seems clear that Richard has a problem with providing accurate estimates for time frames in which DVDs will be shipped. It consistently takes much longer than most of us would expect and any promises he does make (as referenced above) also seem to be consistently wrong. Here are links for these reviews:
https://www.yelp.com/biz/raines-video-productions-portland
https://www.bbb.org/us/or/portland/profile/video-production-services/raines-video-productions-1296-22449845
Some of the reviews indicate that, while the wait time was frustrating, they were pretty happy with the final product. For those who are not interested in the protracted waiting period, he offers refunds. You will see some of this referenced in the reviews alongside some of his own responses to complaints - particularly on the BBB site.
I know that at least of a couple of our classmates have tried and/or made direct contact with Richard and it seems results are in line with some of the complaints above. I would be interested in any feedback you can provide to me in terms of such direct responses. As one of the complaints online says, "Well, he found time to cash my check." Obviously this is a pretty frustrating business model. Given that I am not having any better luck in my communications with Richard, I am not sure what more to say at this point. We will continue our efforts at contacting him on your behalf. Those of you who are willing may also contact him directly at:
Richard Raines, Raines Video Productions, mail address: 818 SW 3rd Ave., Portland, OR 97204-2405
Business Address: 1749 SW Terrace Drive, Portland, OR 97201
email: rcvp@aol-com
Phone: 503-274-9635
Website: www.rainesvideo.com
Maybe "crowd-sourcing" this concern will be fruitful. Thank you!
Timothy Stover tim.stover@gmail.com
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